Shipping & delivery
Last updated: 4 October 2026
How AppMato activates digital services and supports delivery for Shop orders.
1. Digital service delivery
After a successful payment for a digital workspace plan or application feature, access is activated on the AppMato account used at checkout or made available in the location shown during checkout. Digital services do not require physical shipment.
2. Activation timing
Digital access is normally available immediately after payment confirmation. If activation is delayed, sign out and sign in again, check the account used at checkout, and contact support@appmato.com with the transaction reference.
3. Shop orders and physical delivery
For Shop orders, the product page and checkout will show the vendor, delivery location, shipping charges, estimated delivery window, and tracking information where available. The vendor prepares the order, and AppMato may coordinate delivery through an independent third-party logistics provider. Delivery availability depends on the product, destination, inventory, and applicable service terms.
4. Delayed, damaged, or failed delivery
If an order is delayed, damaged, incomplete, incorrectly delivered, or cannot be delivered, contact support@appmato.com with the order reference. AppMato or the relevant vendor will investigate and provide the available resolution, which may include redelivery, return, replacement, cancellation, or refund according to the product-specific terms and applicable law.
5. Delivery support
For delivery or activation assistance, contact support@appmato.com or use the authenticated Support form. Never send passwords, one-time codes, or full payment-card details.