Refunds & cancellations
Last updated: 4 October 2026
Clear information about cancellations, returns, and refunds for AppMato services and Shop orders.
1. What this policy covers
This policy applies to AppMato digital services, subscriptions, and Shop orders fulfilled by approved third-party vendors. Product-specific terms shown on the product page or at checkout form part of the transaction and may provide more detail for a particular item or plan.
2. Before you pay
Before a charge is confirmed, checkout will show the seller or service provider, product or plan, total price, applicable taxes, billing currency, billing interval, renewal price where applicable, activation or delivery timing, cancellation method, and refund eligibility. Optional paid items will not be pre-selected.
3. Subscriptions and renewals
A recurring plan renews only on the interval clearly shown before purchase. The checkout button will state that the action creates a payment obligation. Customers receive a transaction or subscription confirmation and an accessible way to cancel future renewals. Cancellation stops future charges after the stated effective date; access may continue through a period already paid for.
4. Eligibility for refunds
A refund may be available for a duplicate or unauthorised charge, failed digital activation, non-delivery, a materially defective digital service, an incorrect, damaged, or defective physical product, an approved return, or any cancellation or refund right required by law. Product-specific eligibility, exclusions, and return conditions are shown on the applicable product page or at checkout.
5. Refund timing and method
Submit a request within the timeframe shown for the product or service, or within the period required by law. AppMato or the relevant vendor will review the request and communicate the outcome. Approved refunds are initiated to the original payment method; banks and payment providers may require additional processing time.
6. How to request help
Use the authenticated Support form or email support@appmato.com with the order or transaction reference, product or service, vendor name where applicable, transaction date, and reason for the request. Do not send full card numbers, passwords, or one-time codes.